FAQs
When and who should I contact to set up the electric & gas utilities in my name?
You should call to start your utility services accounts as soon as you sign your Lease to avoid interruption of services. Provide them your lease start date and you will not be charged until then. Utilities can all be contacted online or you may prefer to call them at the following numbers: People's Gas: 866-556-6001 COMED: 800-Edison-1 Comcast: 800-934-6489 Everywhere Wireless Internet Tech Support- 866-923-0982
When is Rent Due?
Rent is due on the first of the month and is considered late after the 5th of the month. A late fee will be assessed in most cases on the 6th of the month.
Where and how do I pay my Rent?
ACH is available and offered at lease signing. If you are a long-term tenant and didn’t know we accepted ACH, please contact us immediately to set up! You can also schedule Auto-Pay with your financial institution. Please make sure payment is mailed to our office at 1544 N Ashland Ave. Chicago, IL 60622. Please list your full address including your unit number. You can also drop off or mail checks to our office, if the office is closed please drop in mail slot! Cash payments are accepted as well, remember to get your receipt!
I am interested in renting an Apartment from you, what should I do?
Let us know which building you are interested in and we will be in contact! (Everything we have available to show now is listed on our homepage and you can see when buildings have upcoming availability. If you are interested in a place greater than 60 days from now, we are not yet sure what we will have available so please register HERE to be notified of apartments that meet your criteria as they become available.
I found a place on your website that I think I want, what should I do to secure it?
Click here to contact us here! You can also call us directly at 773-814-3089
How much do you charge for an application fee, a move-in fee?
We charge a $15 application fee. Generally, move-in fees are a 1/3 of a months rent and are non-refundable.
Can I have a Satellite Dish installed on the building for my apartment?
You are not allowed to have a satellite dish installed on the building. Most buildings are also capable of receiving Comcast/Xfinity Cable. Contact Comcast at 800-934-6489.
Is Smoking allowed in my building?
Please smoke outside, smoking is prohibited inside the units and inside the building
Are Cats & Dogs allowed in my apartment?
Well-behaved cats and dogs are welcome in your apartment with written approval from us. The fee for pets is generally $25/month for the first and $25/month for each additional pet.
What if I get Locked Out of my apartment?
If you are locked out of your apartment, we will do our best to get you back in during business hours. If you are locked-out during off-hours it will be your responsibility to contact a locksmith. Any cost incurred because of lockouts shall be your responsibility. It is best to have locksmiths pick locks rather than drill-out and replace them. Our cylinders are specially coded and we will have to replace them back to the original code if they are changed. There is a fee for this which is separate from what the locksmith charges you. If you are locked out during off-hours, we might be able to arrange for somebody to let you in for a $75 fee. Please submit a Maintenance Request and we will contact you within a few minutes if this is a possibility. You are also encouraged to call/text us directly!
What do I do if I have a Maintenance Request?
If you have a maintenance request please click Maintenance Request or select the maintenance request link at the top of our website and be sure to include your address, including unit number, your phone number, and a brief description of what the problem is. We will do our best to respond promptly and repair/correct any issues. In the event of a gas leak or other critical emergency, please call 911. Always feel free to call or text 773-814-3089 directly for repairs and maintenance requests!
Do you replace Burned out Light Bulbs in our apartment for us?
Of course! Please submit a Maintenance Request for us to install them. Also, kindly advise us of any lightbulbs that are out in common areas! Always fee free to call or text 773-814-3089 directly for repairs and maintenance requests!
My Smoke/Carbon Monoxide Detector is chirping, what should I do?
You are required to maintain a working battery in all smoke and carbon monoxide detectors and to report any malfunctioning detectors to us immediately. Nearly all our buildings have hardwired smoke and carbon monoxide detectors, which means that even if the battery is dead it will still work as long as your apartment has an active account with the electric company. Nonetheless, it is always required to have a working battery installed in all detectors. If you have trouble changing the batteries, send us a Maintenance Request and we will help you.
My Heat/AC stopped working, what should I do?
Please try troubleshooting: If your AC has stopped working but the fan turns on and just blows warm air, first go to your circuit breaker panel and switch off all of the “double” breakers and turn them back on again. Also, if the thermostat is blank, replace the batteries in it. If none of these things gets your furnace or AC working again, please send us a Maintenance Request and we will send someone right away to fix the problem.
What should I do if a common area Door or Gate Lock is Frozen?
Sometimes locks freeze. Just warm your key with your breath or a cigarette lighter and keep trying to insert it into the lock. Then repeat the process as required to thaw the lock. WE ARE SORRY BUT NO ONE MAKES FROST-PROOF GATE LOCKS. If someone did, we would have them everywhere. It's either no security or locks that sometime freeze during freezing rain or wet snow and we prefer the latter.
I can’t seem to close my windows all the way and lock them, what should I do?
Your windows are double hung windows. In order to close them all the way and lock them, first be sure the locks are open, then push the top sash all the way up and then the bottom sash all the way down and then lock the window making sure that the lock engages properly. If this does not work and you still have trouble locking your windows, please send us a Maintenance Request
I can’t seem to close my windows all the way and lock them, what should I do?
If you think you have bedbugs, the first thing you should do is file a Maintenance Request . Next you should flip over your mattress and use a hair dryer to blow hot air on the underside of it and its seams. If bedbugs are present you should see the bedbugs scatter because they do not like the heat. If you do confirm the presence of bedbugs, do not be alarmed but it is imperative that corrective measures are taken immediately to prevent them from spreading throughout your apartment, your belongings, and into other apartments. We strongly recommend that you discard your mattress and box frame altogether. It should be removed and disposed of. Please let us know if you need help doing this because time is of the essence. Any bedding, sheets, pillowcases, towels, etc. that you plan to keep, need to be washed and dried on the highest temperature setting. You should also use the hair dryer trick to check to see if they are in the clothes in your closets, any area rugs you may have and any other fabric furniture. If you do see that they have spread into these items, you should either discard or thoroughly wash and dry them on high heat settings or, alternatively, they can be sprayed with white vinegar from a spray bottle. In the event you chose to keep things and spray with vinegar, it is imperative you do it at least daily for at least two weeks to eradicate the problem. As a precaution, vinegar should also be sprayed around the baseboards of your apartment. We will also send our exterminator who will treat your apartment with professional grade pesticide. We will let you know when he is coming so that you can meet him and confirm the techniques that will eradicate the problem and the best ways to prevent re-infestations.
How do I Renew my Lease?
You will be contacted 60 days prior to your Lease expiration date asking if you would like to renew your Lease. You will need to inform us if you plan to renew, no later than 45 days prior to your Lease expiration date. If you do not receive an email asking you whether you plan on renewing, please contact us immediately.
What do I need to do to replace or add a roommate to my Lease?
Your new roommate must fill out a rental application and be approved to reside in your apartment. Email us with the new roommate's name, email address and phone number and we will work with you to accommodate your request. Keep in mind that you may be subject to a $200 admin fee for replacing or adding a roommate.
How do I Return my Keys at the end of my Lease?
You should drop keys off immediately upon move out and AT THE LATEST, before Noon on the day of your lease end date. Please drop off all copies of keys to our office at 1544 N Ashland Ave, if the office is closed, please drop keys in mail slot.
Please enclose them in a Ziploc bag with the address and apartment number in it. Also, be sure to remember to include your forwarding address(s) for the return of your security deposit as well as how much goes to which roommate (if applicable).
When will I Receive my Security Deposit Refund?
Per City of Chicago Ordinance, the landlord has 45 days to return your Security Deposit, with interest, less any deductions. Please remember to give us a forwarding address when you drop off your keys.
How Clean do I need to leave my apartment when I move out?
Prior to move-in your apartment should have been cleaned. When it’s time for you to move-out, please let us know if you will do a thorough cleaning yourself or if you prefer to have us schedule our cleaning people to clean and have us deduct the cost of this cleaning from your Security Deposit. If you paid a move-in fee then you will be responsible for paying for cleaning separately if you don't wish to do it yourself. (While the cost for cleaning can vary, generally it is about $135 for a one bedroom, $150 for a two bedroom and $165 for a three bedroom).